General Usage
My moderators can't use Reindeer's commands!
On desktop, go to your Server Settings Integrations, and under Bots & Apps select Reindeer. You can then fine-tune every command's permissions.
How do I setup Reindeer for use?
Run the guided setup using /setup in your server.
How do I configure Reindeer after I use /setup?
You can use the /config command to configure Reindeer after setup.
How can I reset Reindeer?
Use the /config reset command to reset all data associated with the server, including existing reports.
How can I report a message in DMs?
First, you need install Reindeer as a User App. You can then use the "Report DM message" context menu command or the /report_dm message command with the message ID.
See the DM reporting page for more information.
Philosophy & Features
Why not just use a ticketing bot?
Ticketing bots usually requires more overhead and is not as simple as right-clicking on a message or user. Plus, the user will be added to a channel which complicates things further. We believe that reporting should be made simple for your members and shouldn't interrupt their conversations.
Why not just DM a mod?
When sending a DM to a moderator, you are only allowing one mod to deal with it, until escalating the report themselves when they're online. With Reindeer, a report instantly gets sent to all moderators and they can coordinate together for the best resolution.
Why not just ping a mod or a Mod role?
This will reveal your identity to the target, and while that doesn't always matter, reports are better left private. They disrupt the current conversation and allows the target to harass you until the mods deal with them.
Why do I need a whole thread for a report?
If a report is simple, you can simply ban them and approve & close the report. This makes searching for old reports easier and having other staff members look over what you did. Of course, some reports aren't this simple and requires discussion between the staff team.
Misc Commands
How can I invite the bot?
Click on the bot's profile and select 'Add to Server', or use /invite.
How do I see the ping of the bot?
Use /ping.
Development & Technical Bits
Is Reindeer open-source?
Yes! You can see the source code and contribute to Reindeer over on GitHub.
What language/library does Reindeer use?
Reindeer is built on TypeScript and discord.js.
Where is Reindeer hosted?
Reindeer is hosted in Ashburn, Virginia (us-ashburn-1) on Oracle Cloud.
Roadmap
Will Reindeer ever offer a moderation suite as a complement to the reporting system?
Reindeer will probably never offer a moderation suite as many other moderation bots will likely do it better than us. But miracles do happen!
Will Reindeer receive premium features soon?
Maybe, but we aim that all current core features will remain free to use completely.
How can I support Reindeer?
I'm glad you asked!
- Vote for us on Top.gg
- Sponsor GodderE2D on GitHub (no bot perks)
- Spread the word to your server admin friends!